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 Frequently Asked Questions
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Allow 2-4 weeks for delivery on custom orders.
All styles and prices
are subject to change without notice. "Made
In The USA" goods are subject to distribution
availability.
Return Policy: No exchanges or returns on custom orders. All claims regarding any errors, omissions, and/or imperfections must be made within five(5) days of receipt of goods. Apparel carries manufacturer warranty. Premier Promotional Group, Inc. makes every effort to provide top quality garments and embellishments.
To return an item from any of our PPG companies, you must call or e-mail our
Returns Department during business hours for a Return Authorization number and instructions - (888)890-4438 or (636)349-1311 ext. 104.
Once your order is placed online, you will receive two e-mails: an ORDER CONFIRMATION NUMBER and an ONLINE ORDER RECEIPT. We use Authorize.net to process safe, secure online credit card transactions.
Orders requested for Christmas should be
received in our office by November 25 to
assist in delivery.
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QUESTIONS? -- Visit our CUSTOMER HELP section or E-mail us at info@backdraftproducts.us
Our customer service staff is available to assist you (M-F, 8am-4pm C.S.T.)
Order online or call TODAY! 888.890.4438 or 636.349.1311.
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